Practice Difficult Conversations with No Risk.
VR and conversational AI take soft skills training to another level.
One of the more stressful parts of being at work is having difficult conversations. Whether you’re interacting with an angry customer, having a disagreement with an employee, or addressing a socially sensitive topic with a colleague, it is difficult to prepare for these situations. Using VR and conversational AI, your employees can practice these soft skills in a risk and judgement free environment.
Lifelike characters add to realism.
Using StoryFlow, you can create conversational scenarios with realistic characters.
- Characters lip sync to audio files to make it look like they are speaking.
- Characters have realistic facial expressions to add emotion to the conversation.
- Characters move naturally with built-in animations.
Use your voice.
With our IBM Watson integration, you can use speech recognition in your scenarios. Trainees can speak and the characters in the scenario will react to what they say. With the help of Watson Assistant, simple conversational AI can be used to determine what the character’s response will be to a trainee’s spoken input.
Get instant feedback.
When the scenario is complete, the Storyflow assessment feature will provide a summary of the trainee’s performance. A rundown of what went well and where they need to improve will help the trainee practice and perfect their conversational skills.
Speech recognition in action.
In this video, the trainee is using speech to control the flow of the scenario. He is walking the employee through a termination without cause.